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Collections Dialer Manager
Barcelona, España
The purpose of this role is to manage all daily outbound dialer activity & inbound service levels across all multi-functional areas. Analyse real time contact center statistics in order to facilitate actions to meet inbound & outbound service level / collections targets.Support management decision with regular and continuous strategical analysis across all EU & LATAM geographies. You will: Create dialing strategies and campaigns in line with company strategy. Continuously innovate to improve the performance of the dialer. Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service. Implement, control and evaluate calling strategies on the predictive dialer. Campaign monitoring and troubleshooting. Ensure compliance is continuously followed by communicating with all supervisors and managers. Provide ad-hoc duties to the dialer contact centre environment as delegated by management. Reporting and analysis on dialer performance. Analyzing reports by interpreting results and by making additional recommendations to increase dialer performance. Manage relationships and expectations with various campaign managers. Debrief and review campaigns from a dialer perspective. Internal training on the dialer process at all levels within the call centre is to be provided when required. Develop recommendations and articulate strategies to stakeholders. Analyze key performance indicators to identify opportunities to improve service level and cost. Planning and Organizing - Plan and organize work, coordinate with others and establish appropriate priorities in the best interest of MRS and our customers. Forecasting: provide insight into current and future workload based on existing behavior from customer and agents as well as industry trends. Participation is projects related with use of new contact channels in Collections. Requirements: Analytical (production and interpretation) and effective decision maker. Persuasive, influence and initiate action. High attention to detail. Excellence interpersonal and relationship building skills. 3 year’s dialer administrator experience (Genesys/Avaya would be advantageous) 3 years’ experience in the interpretation of call centre analytics. Proven record of formulating strategies and ability to effectively analyze business data. Proficient at MS Office (Excel - advanced). Knowledge of dialer management/ownership and scenario-based capacity planning for outbound. Experience in developing and implementing strategic dialer projects that bring about system/operational efficiencies. Spanish and English are a must. Portuguese will be a plus. Benefits: Attractive compensations and equity plan, health benefit, Kitchen with free coffee, water and fruits each Tuesday and Thursday, team building activities and work in an international and passionate environment. If you are a financial and technologic lover, this is your company, send us your resume and develop and grow with a one of the fast-growing fintech company in Europe and Latam!   APLICAR A LA POSICIÓN
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Global Head of Support
Barcelona, España
As a Global Head of Support you will be the owner the strategy, implementation and team management for all support functions across the full geographical footprint of ID Finance which currently spans Spain, Brazil and Mexico. You will:

Accountable for the development and implementation of a clear Customer Service Strategy Responsible for working closely with other areas of the business with the internal stakeholders Accountable for the delivery of a customer focused booking and digital system developments Responsible for the NPS customer satisfactory scores across all areas of customer experience Accountable for profit and loss budgets across the global service team Accountable for the business metrics (KPI’s) to make informed decisions

Team management: the position assumes the reporting and management of the support heads across all the portfolio projects and team scaling over time. Building strong horizontal company networks to continuously share feedback across the company to improve the overall result

Targeting: oversee and enforce capacity planning, coordinate budgeting (including all the key metrics) and its execution

Customer advocacy function: working closely together with the product team to enhance customer experience across all touch points

Operational excellence: share best practices across all the projects and ensure robust implementation

Reporting: weekly, monthly and quarterly reporting with respect to key operational metrics. Ensure reporting consistency across all portfolio projects

Modeling: oversee implementation of data-driven approach.

Back-end systems: own the implementation, integration, upgrading and general management of back-end systems for receivable management

Recruiting: maintain top recruiting channels (coordinate globally); manage retained & contingency recruiters; ensure the smooth and timely hiring process in line with the capacity planning.

HR: own the onboarding/offboarding process framework; maintain, streamline and improve the motivational variable compensation framework; implement continuous learning practices; share and oversee the ID Finance Leadership Principles Compliance: proactively manage all health and safety issues, strictly enforce data protection and all regional regulatory support requirements Administrative function: oversee the adequacy of the available space subject to the annual capacity plan Special projects: work with the COO and department heads on strategy and implementation. This is a fast-paced customer focused company that though not a start-up does have elements of this as it is growing fast. Someone that has had experience in implementing and owning customer strategy process would be ideal for this role. This is an energetic, fast paced and innovate company. Requirements: A minimum of 7 years of progressively responsible experience covering at least two in the customer service function. A minimum of 3 years of leadership experience. Ideally someone from the travel industry is desirable. Spanish and English are a must. Portuguese will be a plus. Benefits: Attractive compensations and equity plan, health benefit, Kitchen with free coffee, water and fruits each Tuesday and Thursday, team building activities and work in an international and passionate environment. If you are a financial and technologic lover, this is your company, send us your resume and develop and grow with a one of the fast-growing fintech company in Europe and Latam! APLICAR A LA POSICIÓN
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Data Risk Anlyst
México, México
ROLE PROPOSE The Risk Reporting Analyst  is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations REQUIREMENTS
  • Degree holder in Computer engineering, IT or related field
  • Similar job experience, at least 2 years
  • Advanced SQL and MySQL
  • Programming knowledge is required
  • Python and Java languages
  • Windows and Linux software
  • Experience in querying complex databases
  •  Experience in loan portfolio analisys
  • Advanced English is a must
MAIN RESPONSABILITIES
  • Perform database queries and view the results
  • Analysis of additional data sources for inclusion in scoring models
  • Statistical analysis of risk metrics (approval rate, delay rate, etc.)
  • Monitor and analyze the loan portfolio quality and the effectiveness of existing credit policies
  • Review operational processes in collection and verification areas
  SOFT SKILLS
  • Verbal and numerical comprehension
  •  Organized and structured
  • Analytic
  • Proactivity
  • Ease of speech
  • Public domain
  • Assertiveness
  • Problem solving
WE OFFER
  • Compatitive Salary
  • Superior Benefits
  • Excellent work enviroment
  • Constantly job challenges
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Payment Analyst
México, México

Requirements:

  • Education: Accounting degree
  • Experience: At least, 1 year in payment application
  • Intermediate English is a must

Soft Skills

  • Internal client support
  • Organized
  • Problem solving
  • Analytical
  • Ethical
Main activities
  • Payment application (CRM)
  • Cash refound
  • Problem solve such as double payments
  • Incomes vs system conciliation

We offer:

  •  15,000 a 17,000 MXN net salary
  • Superior benefits
  • Work hours: L-S from 8am to 5pm
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Controller EU and LATAM
Barcelona, España
The Controller EU & Latam is in charge of the IFRS EU & Latam Consolidation and reports to Group CFO. The Controller EU & Latam leads the annual audit keeping strong relationships with auditors and ID Finance CFOs. You will: 
  • Takes responsibility for the simultaneous control and coordination of the company´s team in the process of preparation of consolidated financial statements.
  • Monitors and confirms financial condition by conducting audits; providing information to external auditors.
  • Liaising with multiple departments in different countries and advising colleagues on accounting questions - IFRS, best practices. Participating in projects when necessary.
  • Ensure that the required standards and deadlines are met.
  • Assisting in the preparation of quarterly, semi and annual reports.
  • Participation in group wide IFRS related implementations – improvement of processes etc.
  • Do auditing and consulting services connected with different aspects of business.
  • Protects assets by establishing, monitoring, and enforcing internal controls.
  • Manages accounting of the Holding entity
  • Owns reporting and planning to Corporate Finance, Investors and Shareholders
  Requirements: 7+ years of relevant experience (big 4 firms, international companies, banks are preferred, audit manager a plus). ACCA/ ACA (or equivalent) – is an advantage.
Excellent leadership and interpersonal skills. Excellent verbal and written communication skills. Strong facilitation and presentation skills.  Critical thinking, problem solving and decision making.
Strong project management and planning skills to successfully manage multiple, simultaneous projects. Highly motivated self-starter and ability to initiate and manage projects with minimal supervision,   Benefits:

Attractive compensations and equity plan, health benefit, Kitchen with free coffee, water and fruits each Tuesday and Thursday, team building activities and work in an international and passionate environment. If you are a financial and technologic lover, this is your company, send us your resume and develop and grow with a one of the fast-growing fintech company in Europe and Latam!

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Ejecutivo de servicio al cliente
México, México
Requisitos: Preparatoria terminada o licenciatura trunca. Experiencia: 2 años en call center en áreas de servicio al cliente y/o ventas Habilidades técnicas: 
  • Windows / Office.
  • Manejo de Excel (básico)
  • Internet
  • Manejo de multicanales (chat, correo, llamadas telefónicas)
Personalidad:
  • Gusto por el trato a cliente
  • Paciencia
  • Gusto por el trabajo en equipo
  • Organizado
  • Servicial
  • Orientado a resultados
  • Empatía
Actividades: 
  • Otorgamiento de información en general sobre el producto
  • Información sobre saldos y medios de pago
  • Resolver requerimientos de clientes
Sueldo: 10,000 a 12,000 MXN netos más prestaciones superiores y bonos de productividad

Horario: 8 Horas de Lunes a Domingo, con un día de descanso rolado mensualmente.

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Analista de crédito para call center
México, México
Requisitos: Preparatoria terminada o licenciatura trunca en áreas económico-administrativas   Experiencia: 2 años en call center para instituciones financieras Experiencia en validación de documentos digitales (INE, Buro de crédito, pasaporte, estados de cuenta, referencias, domicilio)   Habilidades técnicas: 
  • Windows / Office.
  • Internet
  Habilidades personales
  • Gusto por el trato a cliente,
  • Paciente
  • Gusto por el trabajo en equipo
  • Organizado
  • Analítico
  • Observador
  • Toma de decisiones
Actividades: 
  • Validación de documentación digital
  • Detección de posibles casos de fraude y/o robo de identidad.
Sueldo: 10,000 a 12,000 MXN netos más prestaciones superiores y bonos de productividad. Horario: 8 Horas de Lunes a Domingo, con un día de descanso rolado mensualmente. APLICAR A LA POSICIÓN
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Ejecutivo de cobranza
México, México
Requisitos:
  • Género: Indistinto.
  • Escolaridad mínima: Bachillerato Concluido.
  • Dominio de Excel y office en general.
  • Experiencia en Call Center (indispensable)
Habilidades:
  • Actitud de servicio
  • Escucha activa
  • Orientado a servicio al cliente
  • Apego a métricas, normas y procedimientos
  • Negociación
  • Trabajo por objetivos
Jornada laboral: 8 horas, 6 días a la semana. Se pueden rolar turnos cada mes Ofrecemos:

Sueldo $10,000 a $12,000 libres + P.L + bono de productividad

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Cybersecurity Engineer
Minsk, Bielorrusia
ID Finance is a fast-growing financial technology company specialized in Data Science, Credit Scoring, Digital Finance in emerging and well-developed markets.  And now our strong Security Team is looking for Cybersecurity Engineer. Responsibilities:
  • Cybersecurity incidents detection and responding;
  • Vulnerabilities detection and resolving;
  • Red teaming activities conduction;
  • Documenting and reporting.
Experience:
  • 3+ years in cybersecurity area;
  • Knowledge of IT/Security methodologies and standards (ITIL, PCI DSS, ISO 27002, OWASP, etc);
  • Experience with designing secure networks, systems and application architectures;
  • Direct experience with SIEM, NGFW, IDS/IPS, vulnerability scanners, anti-virus software;
  • Knowledge of penetration testing techniques and instruments;
  • Knowledge of scripting and programming languages.
Required:
  • Intermediate verbal and written English or higher.
Soft skills:
  • Good communication skills, politeness, tolerance;
  • Process-oriented and focused on continuous improvements;
  • Ability to perform personal daily and weekly planning;
  • Ready to work after regular business hours when needed.
Nice to have: Certification and courses in the cybersecurity area (CISA, CISSP, CEH, OSCP). Benefits:
  • high wages, protected from currency fluctuations;
  • opportunity to receive bonuses;
  • 50% payment of English language courses/sports;
  • + 5 days off;
  • comfortable conditions in the cosy office of BC "Port";
  • tea, coffee and other amenities at the expense of the company;
  • cookies, kicker, ps console, table games.
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Data Scientist
Minsk, Bielorrusia
ID Finance is now looking for Data Scientist What will you do: 
  • Full cycle Building ML models (application, fraud, behaviour, collection, discounts, etc) starting from defining of Target Audience and ending with maintenance implementation.
  • Developing variables for ML models
  • Building Credit Score Models (logistic regression)
  • Analysis in order to find anomalies and patterns
  • Clients segmentation (supervised and unsupervised ML methods)
  • Periodic monitoring of ML models
  • Improvement of current Chat-bot version
Requirements:  
  • Higher degree in Math or in Technical field
  • 2+ years of experience in DS in the financial field and score
  • 1+ year experience in building Ml models,  existing projects are a must
  • Excellent knowledge of SQL
  • Understanding of ML  modelling metrics, the ability to interpret the results and capability to explain them to business clients
  • Excellent knowledge of Python and sklearn, pandas, matplotlib/seaborn, xgboost libraries
  • Knowledge of Mathematical statistics, Probability Theory, Machine Learning
Nice to have:
  • Understanding of methods and technologies of Machine Learning implementation (docker, REST API, Flask)
  • Experience with  Deep Learning frameworks (tensorflow, pytorch, keras)
Benefits:
  • high wages, protected from currency fluctuations
  • opportunity to receive bonuses
  • 50% payment of English language courses/sports
  • + 5 days off
  • comfortable conditions in the cosy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, PS console, table games
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Verification specialist
Minsk, Bielorrusia
We are looking for a Verification specialist to join our Customer Support team in Minsk and make the team even stronger! What will you do:
  • Handling incoming mail
  • Clients guidance
  • Outgoing calls
  • Collection of information about clients
  • Client identification
  • Without sales and "cold" calls! 
Requirements:
  • Secondary school education level or higher
  • Experience at Call center would be a plus
  • Experience with Banking products center would be a plus
  • Analytical skills
  • High-level PC user
  • Clear and literate speech
  • good level of self-organization and attention
  • ability to make decisions
Benefits:
  • 2/2 working schedule
  • high wages, protected from currency fluctuations
  • 50% payment of English language courses/sports
  • comfortable conditions in the cozy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, PS console, table games
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QA Engineer
Minsk, Bielorrusia
Our R&D Team in Minsk is now looking for a QA Engineer. Be part of a cutting-edge disturbed platform for a multi-tenant product! What will you do:
  • system workflow analysis
  • functional testing
  • participate in building and tuning of monitoring systems
  • communicate with BI, Developers, and managers
  • questions review and analysis from end customers
Requirements: 
  • strong knowledge of json, xml (editing, changing its structure if nessesary)
  • good command of sql
  • intermediate English level
  • good understanding of Client - Server applications
  • Agile experience
  • 2+ years of experience in QA Engineer role
Benefits: 
  • high wages, protected from currency fluctuations
  • opportunity to receive bonuses
  • 50% payment of English language courses/sports
  • + 5 days off
  • comfortable conditions in the cozy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, PS console, table games
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Android Developer
Minsk, Bielorrusia
Our R&D Team in Minsk is now looking for an Android Developer. Be part of a cutting-edge disturbed platform for a multi-tenant product! What will you do:
  • Refactoring
  • Planning
  • Development and support of internal framework
  • Estimation of development time, prioritizing of tasks
  • Technical audit and code review
  • Knowledge Sharing inside the Android team
Requirements: 
  • At least 2 years of experience in Android applications development
  • Experience with Retrofit, realm, otto bus, reflections, gson
  • Deep knowledge and proven experience programming in Java
  • Excellent knowledge and deep understanding of OOP
  • Ability to build an application architecture, define optimum technology and instruments stack
  • Understanding of Android application life cycle, familiarity with Android features
  • Knowledge of basic frameworks
  • Basic knowledge of DB and data managment
Benefits: 
  • high wages, protected from currency fluctuations
  • opportunity to receive bonuses
  • 50% payment of English language courses/sports
  • + 5 days off
  • comfortable conditions in the cozy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, PS console, table games
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Linux System Engineer
Minsk, Bielorrusia
Our R&D Team is now looking for a Linux System Engineer. Be part of a cutting-edge disturbed platform for a multi-tenant product! Requirements: 
  • 1.5+ years of Linux administration (preferably Ubuntu)
  • Knowledge of SQL, tuning, troubleshooting
  • Apache/Nginix
  • Good command of monitoring systems, preferably Zabbix
  • Experience with Asterisk
  • Linux network stack (iptables/DNAT/SNAT/routing/ipsec)
  • Good command of at least one scripting language - bash/python/ruby/php/perl
  • Intermediate English
  • Willing to develop in DevOps
Nice to have:
  • Experience with Docker;
  • Experience with mongoDB;
  • Experience with Chef / Ansible;
  • Experience with Jenkins / Nexus / Sonar;
  • Experience with Amazon Web Services;
  • Experience with VMware ESXi;
  • Experience with с java applications
Benefits: 
  • high wages, protected from currency fluctuations
  • opportunity to receive bonuses
  • 50% payment of English language courses/sports
  • + 5 days off
  • comfortable conditions in the cozy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, PS console, table games
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Mobile QA Engineer (Android)
Minsk, Bielorrusia
We are looking for a Quality Assurance Engineer to join our Minsk office and make Android team even stronger! What you will do:
  • Writing Test documentation according to requirements
  • Functional testing
  • Regression and Smoke testing
  • Communication with developers, BA and other business units
  • Keeping up test databases, bugs analysis
Requirements:
  • Basic knowledge of json, xml
  • sql  knowledge (you must be able to write simple queries)
  • Agile expirience
  • understanding of Client - Server applications
  • Familiarity with Android
  • Understanding what is  ADB
Benefits: 
  • high wages, protected from currency fluctuations
  • opportunity to receive bonuses
  • 50% payment of English language courses/sports
  • + 5 days off
  • comfortable conditions in the cozy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, PS console, table games
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Customer Support Specialist
Minsk, Bielorrusia
We are looking for a Customer Support Specialist to join our Minsk team. Once here you will be responsible for:
  • Proceeding incoming customer requests in messengers and mail
  • Implementing customer service standards, guidelines, procedures and systems to ensure the high-quality customer experience
  • Verification of customer data
  • Payments overseeing and proceeding
  • Discovering bugs and gaps in Product, reporting
  • Interaction with Tech and other company departments
Requirements 
  • Higher or relevant education
  • Experience at Call center would be a plus
  • Experience with Banking products center would be a plus
  • Analytical skills
  • High-level PC user
  • Clear and literate speech
  • good level of self organization and attention
Benefits
  • 2/2 working schedule
  • high wages, protected from currency fluctuations
  • 50% payment of English language courses/sports
  • comfortable conditions in the cozy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, PS console, table games
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Lead Java Developer
Minsk, Bielorrusia
Our R&D Team is now looking for a Lead Java developer. Be part of a cutting-edge disturbed platform for a multi-tenant product!

Must Haves:


  • Experience building backend systems, preferably using Java 8
  • Strong experience with distributed systems and RESTful services
  • Experience using Spring Framework (version 4\5)
  • Understanding of Microservices architecture and the Reactive Manifesto
  • Hands-on with relational databases (e.g., MySQL) and non-relational databases (MongoDB, Redis), writing queries and schema design


Technology stack (got to know):

  • DSLs (Groovy\Kotlin)
  • messaging services (Apache Kafka, RabbitMQ, JMS, etc.)
  • event-sourcing (AxonFramework)
  • persistence, ORM (Jooq, Requery)
  • querying API (GraphQL),
  • reactivity (RxJava/Project Reactor)
  • testing (Spock, JUnit, Mockito)
  • containerization (Docker)
  • NoSQL (Redis, ElasticSearch, MongoDB)


Benefits:

  • high wages, protected from currency fluctuations
  • opportunity to receive bonuses
  • 50% payment of English language courses/sport
  • + 5 days off
  • comfortable conditions in the cozy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, ps console, table games
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Product Manager
Barcelona, España
We are looking for a Product Manager to lead improvements to the company's online lending business across different countries and projects.

Requirements:
• At least 3-4 years of experience in online product management.
• Technical or Marketing background will be a plus.
• English and Spanish Advanced.
• A Confident and articulate communicator capable of inspiring strong collaboration in an organization
• Numerical mindset and able to get insights out of data
• A methodological way of working and the ability to cope with competing demands and prioritize tasks accordingly
• Being eager to developer your skills and progress within the company structure is key
• Proven track record with financial, telecom or online mass market products,
• Ability to work with data, hands-on experience with corresponding tools such as SQL, Tableau, GA, etc.
• Good understanding of UX principles,
• Mobile product knowledge
• Self-motivated professional with outstanding analytical skills, able to identify and execute product improvements that provide significant business value.
• Sense of Humour

You will:
· Need to deep dive into the business and user metrics, find out problems and insights,
· Learn about our clientele needs and their behavioral patterns,
· Research competition, regulation and applicable technologies,
· Generate ideas regarding new sources of revenue,
· Set and prove hypothesis, conduct product improvement experiments,
· Analyse profitability and build financial models,
· Build effective user interfaces,
· Manage product backlog and supervise features implementation

Benefits:
Attractive compensations and equity plan, health benefit, Kitchen with free coffee, water and fruits each Tuesday and Thursday, team building activities and work in an international and passionate environment. If you are a financial and technologic lover, this is your company, send us your resume and develop and grow with a one of the fast-growing fintech company in Europe and Latam!
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Java Developer (Middle/Senior)
Minsk, Bielorrusia
Be part of a cutting-edge disturbed platform for multi-tenant product.

Must Haves:
  • Experience building backend systems, preferably using Java 8
  • Strong experience with distributed systems and RESTful services
  • Experience using Spring Framework (version 4\5)
  • Understanding of Microservices architecture and the Reactive Manifesto
  • Hands-on with relational databases (e.g. MySQL) and non-relational databases (MongoDB, Redis), writing queries and schema design
Technology stack:
  • JAVA 7-8
  • Spring Framework
  • Infrastructure - Docker, ELK, Netflix stack (Swarm, Consul, Vault, Hystrix, Kibana, Grafana, Prometheus, Haproxy)
  • Custom framework for microservices (on the base of spring and jetty)
  • NoSql - Mongo, GridFS, Redis, ElasticSearch
  • Event sourcing - Axon framework
  • Business DSLs - Groovy and Kotlin
  • Messaging - RabbitMQ
  • Analytics (Big Data) - Spark
  • RDBMS - MySql
  • JEE - EJB, JPA, JAX-RS, Glassfish
  • ORM - Hibernate, Jooq
  • Testing - on Spock, JUnit, Mockito, RestAssured
  • Build - Gradle, Maven
Benefits:
  • high wages, protected from currency fluctuations
  • opportunity to receive bonuses
  • 50% payment of English language courses/sports
  • + 5 days off
  • comfortable conditions in the cozy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, PS console, table games
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