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Operations
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External Collections Manager
Barcelona, Spain
As a External Collections Manager your main responsability will be Improve the effectiveness of all external collection agencies and to assure the best profit is taken from debt sales reporting. Requirements: Skills: Apt in negotiating and persuading. Excellent analytical communication and people skills. Capable of prioritize multiple responsibilities in a fast paced environment. Advanced problem-solving skills. Ability to work independently to develop approaches to business problems. Ability to manage medium to large complex projects that are deadline driven. Knowledge/Abilities: Accounts receivable knowledge Knowledge of Billing and Collections procedures Knowledge of relevant legal requirements Experience in working with targets and tight deadlines Working knowledge of MS Office and databases
Education: Ideally any numerical related studies (Economics, BA, Engineering etc.) English Advanced and another language ES/PT will be a plus. Min. 3 years of external collections portfolios management experience.
You will: Management of portfolios assigned to the collection agencies. Relationship management with recovery agencies. Follow up of portfolios, benchmarking, and reporting. Analysis and coordination of portfolios purchases and sales. Processing monthly credit memos and the appropriate reporting Review and update, billing and collections processes including sales relationship. Establish and maintain effective and cooperative working relationships with dealers and sales. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Benefits: Attractive compensations and equity plan, health benefit, Kitchen with free coffee, water and fruits each Tuesday and Thursday, team building activities and work in an international and passionate environment. If you are a financial and technologic lover, this is your company, send us your resume and develop and grow with a one of the fast-growing fintech company in Europe and Latam! APPLY TO POSITION
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Operations Supervisor
São Paulo, Brazil
ID Finance is an international fintech holding, one of most technologically advanced and fast-growing companies in the online lending market The Operations Supervisor will have the opportunity to work closely with the Country Manager, Risk and Technology Team to seek to maximize credit operation. You are the right person for this role/ position if:
  • Desirable Experience in Credit Analysis or Running a Credit Area
  • Mandatory Experience as Operation Supervisor (Call Center, Credit Team or other);
  • Be really good in interpersonal relationships
  • Bachelor’s degree from an accredited university with a degree in Finance, Business, Economics or Engineering
  • Mandatory Advanced English for communication with our team from abroad
  • Being able to peek inside data sets and take creative approaches to problems using that insight
  • Desirable Knowledge in SQL Languages (Oracle and/or SQL Server)
  • Knowledge in Excel/Power Point
The Supervisor will:
  • Develop analyzes and reports for better visualization of results and adequacy of strategies;
  • Observe and analyze indicators, always aiming at the optimization of human and technological resources;
  • Generate reports on performance, productivity, profitability, measurement of impacts of operator actions;
  • Monitor daily KPI’ from department, taking immediate action when necessary and positioning the operational managers;
We're building an amazing team and are constantly on the lookout for like-minded and motivated individuals to join our fast paced yet fun to work with-environment and contribute to our mission to improve financial inclusion and change the lives of Brazilians consumers. Enjoyed it? Yes?! Come join us and create a better tomorrow! APPLY TO POSITION
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Ejecutivo de servicio al cliente
Mexico, Mexico
Requisitos: Preparatoria terminada o licenciatura trunca. Experiencia: 2 años en call center en áreas de servicio al cliente y/o ventas Habilidades técnicas: 
  • Windows / Office.
  • Manejo de Excel (básico)
  • Internet
  • Manejo de multicanales (chat, correo, llamadas telefónicas)
Personalidad:
  • Gusto por el trato a cliente
  • Paciencia
  • Gusto por el trabajo en equipo
  • Organizado
  • Servicial
  • Orientado a resultados
  • Empatía
Actividades: 
  • Otorgamiento de información en general sobre el producto
  • Información sobre saldos y medios de pago
  • Resolver requerimientos de clientes
Sueldo: 10,000 a 12,000 MXN netos más prestaciones superiores y bonos de productividad Horario: 8 Horas de Lunes a Domingo, con un día de descanso rolado mensualmente. APPLY TO POSITION
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Analista de crédito para call center
Mexico, Mexico
Requisitos: Preparatoria terminada o licenciatura trunca en áreas económico-administrativas   Experiencia: 2 años en call center para instituciones financieras Experiencia en validación de documentos digitales (INE, Buro de crédito, pasaporte, estados de cuenta, referencias, domicilio)   Habilidades técnicas: 
  • Windows / Office.
  • Internet
  Habilidades personales
  • Gusto por el trato a cliente,
  • Paciente
  • Gusto por el trabajo en equipo
  • Organizado
  • Analítico
  • Observador
  • Toma de decisiones
Actividades: 
  • Validación de documentación digital
  • Detección de posibles casos de fraude y/o robo de identidad.
Sueldo: 10,000 a 12,000 MXN netos más prestaciones superiores y bonos de productividad. Horario: 8 Horas de Lunes a Domingo, con un día de descanso rolado mensualmente. APPLY TO POSITION
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Ejecutivo de cobranza
Mexico, Mexico
Requisitos:
  • Género: Indistinto.
  • Escolaridad mínima: Bachillerato Concluido.
  • Dominio de Excel y office en general.
  • Experiencia en Call Center (indispensable)
Habilidades:
  • Actitud de servicio
  • Escucha activa
  • Orientado a servicio al cliente
  • Apego a métricas, normas y procedimientos
  • Negociación
  • Trabajo por objetivos
Jornada laboral: 8 horas, 6 días a la semana. Se pueden rolar turnos cada mes Ofrecemos: Sueldo $10,000 a $12,000 libres + P.L + bono de productividad APPLY TO POSITION
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Collection Specialist
São Paulo, Brazil
ID Finance is an international fintech holding, one of most technologically advanced and fast-growing companies in the online lending market The Credit Recovery Specialist will have the opportunity to work closely with the technology team to seek to maximize credit recovery. You are the right person for this role/ position if:
  • Experience of at least one year in Collection Planning
  • Be really good in interpersonal relationships
  • Graduation complete or in progress IT, Systems Analysis and Development, Information Systems.
  • Advanced English for communication with our team from outside
  • Analytical thinking and problem solving in a creative way;
  • Knowledge in SQL Languages (Oracle and SQL Server)
  • Knowledge in Excel/Power Point
  • To have acted in the construction of segmentations and rules of collection;
  • Knowledge in Test, homologation and implantation of new suppliers of mass actions;
  The Credit Recovery Specialist will:
  • Define, execute and measure credit recovery strategies (SMS / URA / E-mail / WhatsApp / Social Networks / Mail Merge / E-mail / mail);
  • Develop analyzes and reports for better visualization of results and adequacy of strategies;
  • Predict, analyze, size and develop dialing strategies;
  • Observe and analyze indicators, always aiming at the optimization of human and technological resources;
  • Generate reports on performance, productivity, profitability, measurement of impacts of collection actions;
  • Acting directly in the architecture, development and monitoring of strategies for client portfolios;
  • Monitor daily KPI’ from collections, taking immediate action when necessary and positioning the operational managers;
We're building an amazing team and are constantly on the lookout for like-minded and motivated individuals to join our fast paced yet fun to work with-environment and contribute to our mission to improve financial inclusion and change the lives of Brazilians consumers.   Enjoyed it? Yes?! Come join us and create a better tomorrow! APPLY TO POSITION
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