- Undergraduate in Administrative-Economic careers
- Advanced English (it is a must)
- At least 2 years as a supervisor or team leader
- Experience in financial companies (desirable)
- Couching and reporting
- Team player
- Results oriented
- Personnel management
- Develop collections team (training, motivation, coaching).
- Perform weekly sessions with each agent to detect possible improvement areas.
- Monitoring operative activities, guaranteeing that processes are carried out in time, quality and form.
- Weekly results
- Capacity plan
- KPIs Control
- Define along with the Senior Manager strategies for the upcoming years.
APPLY TO POSITION
Copied to clipboard