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Customer Support
Departament
Location
Customer Support Coordinator
Mexico, Mexico
Education
  • Administrative or Economics degree
  • Advanced English
Experience: 
  • At least 2 years as a supervisor or team leader.
  • Experience in financial companies (desirable)
  • Couching and reports
Software and computing skills:
  • Advanced excel
  • Usedesk (desirable)
  • Tableau (desirable)
Soft skills 
  • Analytical
  • Proactive
  • Results Oriented
  • Leadership
  • Personnel management

Responsibilities and primary duties ·

  • Develop a customer support team (training, motivation, coaching).
  • Perform weekly sessions with each agent to detect possible areas for improvement.
  • Monitoring of operational activities, ensuring that processes are carried out in time, quality and form.
  • Weekly results
  • KPIs control
APPLY TO POSITION
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Verification specialist
Minsk, Belarus
We are looking for a Verification specialist to join our Customer Support team in Minsk and make the team even stronger! What will you do:
  • Handling incoming mail
  • Clients guidance
  • Outgoing calls
  • Collection of information about clients
  • Client identification
  • Without sales and "cold" calls! 
Requirements:
  • Secondary school education level or higher
  • Experience at Call center would be a plus
  • Experience with Banking products center would be a plus
  • Analytical skills
  • High-level PC user
  • Clear and literate speech
  • good level of self-organization and attention
  • ability to make decisions
Benefits:
  • 2/2 working schedule
  • high wages, protected from currency fluctuations
  • 50% payment of English language courses/sports
  • comfortable conditions in the cozy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, PS console, table games
APPLY TO POSITION
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Customer Support Specialist
Minsk, Belarus
We are looking for a Customer Support Specialist to join our Minsk team. Once here you will be responsible for:
  • Proceeding incoming customer requests in messengers and mail
  • Implementing customer service standards, guidelines, procedures and systems to ensure the high-quality customer experience
  • Verification of customer data
  • Payments overseeing and proceeding
  • Discovering bugs and gaps in Product, reporting
  • Interaction with Tech and other company departments
Requirements 
  • Higher or relevant education
  • Experience at Call center would be a plus
  • Experience with Banking products center would be a plus
  • Analytical skills
  • High-level PC user
  • Clear and literate speech
  • good level of self organization and attention
Benefits
  • 2/2 working schedule
  • high wages, protected from currency fluctuations
  • 50% payment of English language courses/sports
  • comfortable conditions in the cozy office of BC "Port"
  • tea, coffee, and other amenities at the expense of the company
  • cookies, kicker, PS console, table games
  APPLY TO POSITION
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